Terms of Service

Last updated: 13 July 2026

These Terms of Service ("Terms") govern your access to and use of the website mgbc.cloud and the AI-powered lead-capture and response platform (the "Service") provided by MGBC - Marketing Generation & Business Cloud ("MGBC", "we", "us"). By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of a business, you confirm you are authorised to bind that business.

1. The Service

MGBC captures inbound enquiries ("leads") from your ads, forms and links, qualifies them using AI, and sends automated replies via WhatsApp and/or email. Features vary by plan as described on our Pricing page. Features marked "Soon" are in development and are not part of your current plan until released.

2. Accounts and approval

• You must provide accurate, complete information when signing up and keep it updated.
• Every account is reviewed and approved by our team before full activation. We may decline or revoke access at our discretion, for example where use appears fraudulent, abusive or unlawful.
• You are responsible for safeguarding your password and for all activity under your account.

3. Free trial and payment

• Each plan starts with a free trial (currently 3 days, up to 50 leads). No card is required for the trial.
• Paid subscriptions are billed monthly in advance in USD. Regional pricing may vary and will be communicated before you pay.
• Lead limits apply per plan per month. If you exceed your limit, we will contact you about upgrading; we will not silently charge you extra.
• You may cancel at any time; cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law.
• We may change prices with at least 30 days' notice; changes apply from your next billing period.

4. Your responsibilities

You agree to:

• Use the Service only for lawful business communication with people who have contacted you or consented to be contacted.
• Comply with applicable laws and platform rules, including data-protection laws (e.g. GDPR), anti-spam laws, WhatsApp Business policies and Meta/Google advertising policies.
• Provide any legally required notices to your leads (e.g. your own privacy policy) - you are the controller of your leads' data.
• Not use the Service to send spam, unsolicited bulk messages, or deceptive, harmful or illegal content.
• Not resell, reverse-engineer, scrape or interfere with the Service.

5. AI-generated content

The Service uses AI to score leads and draft replies sent under your brand. AI output can occasionally be inaccurate or incomplete. You are responsible for the templates you configure and for the commercial commitments made in messages sent on your behalf. We recommend reviewing your reply templates regularly. MGBC is not liable for business outcomes of AI-drafted replies (e.g. an incorrectly quoted price), though we work continuously to keep responses accurate and on-brand.

6. Your data and ours

• Your lead data belongs to you. We process it on your behalf to provide the Service, as described in our Privacy Policy.
• You grant us a limited licence to process your content and data solely to operate, secure and improve the Service.
• We may use aggregated, de-identified usage data to improve the Service.
• On account closure you may request export or deletion of your lead records.

7. Third-party services

The Service depends on third-party platforms (WhatsApp, Meta, Google, email and hosting providers). We are not responsible for outages, policy changes or restrictions imposed by those platforms, but we will make reasonable efforts to adapt the Service and keep you informed.

8. Availability

We aim for high availability but do not guarantee uninterrupted service. We may modify, suspend or discontinue features with reasonable notice where practical. Scheduled maintenance will be communicated when it may materially affect you.

9. Intellectual property

MGBC and its licensors own all rights in the Service, including software, design and branding. These Terms do not grant you any rights in the Service except the limited right to use it while your subscription is active.

10. Disclaimer and limitation of liability

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all implied warranties, and our total liability arising out of or relating to the Service is limited to the amounts you paid to MGBC in the 12 months before the claim. We are not liable for indirect, incidental or consequential damages, or for lost profits, revenue or data. Nothing in these Terms limits liability that cannot be limited by law.

11. Indemnity

You will indemnify MGBC against claims arising from your content, your use of the Service in breach of these Terms, or your violation of applicable law or third-party rights (including messaging leads without a lawful basis).

12. Termination

You may stop using the Service and cancel at any time. We may suspend or terminate your access for material breach of these Terms, unlawful use, or non-payment, with notice where practicable. Sections that by nature should survive (data, IP, liability, indemnity) survive termination.

13. Changes to these Terms

We may update these Terms from time to time. We will post updates on this page and notify you of material changes by email or in the dashboard at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

14. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which MGBC is established, without regard to conflict-of-law rules, except where mandatory consumer laws of your country apply. The parties will first attempt to resolve any dispute informally by contacting info@mgbc.cloud.

15. Contact

MGBC - Marketing Generation & Business Cloud
Email: info@mgbc.cloud
Website: https://mgbc.cloud